Credit Card Web Transaction Performance Index

Week starting March 1, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.79	1		1	Wells Fargo	100.00	0	3
2	US Bank Credit Card	6.95			2	US Bank Credit Card	99.60	0
3	Wells Fargo	8.39	3		3	Chase	99.20	0	9
4	Chase	9.19	4		4	Citibank	99.10	2	1
5	Citibank	11.87	5		5	HSBC	98.50	1	3
	Credit Card Index	13.04			6	National City	98.40	2	8
6	American Express	13.04	6			Credit Card Index	98.19	2
7	National City	14.36	7		7	Bank of America	97.70	2
8	Capital One	14.91	8		8	Diners Club	97.00	4	1
9	Bank of America	15.13			9	American Express	96.90	3	6
10	HSBC	17.25	9		10	Discover	96.60	1
11	Discover	20.75			11	Capital One	96.00	2	5

E-Banking Web Transaction Performance Index

Week starting March 1, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.86	2		1	Sun Trust	100.00	0	11
2	Regions Bank	5.10	1		1	US Bank	100.00	0	3
3	Etrade	5.79	3		3	Bank of America	99.90	0	5
4	Wachovia	5.96	4		4	PNC	99.70	1	13
5	HSBC	6.02	5		5	Etrade	99.60	1	1
6	US Bank	6.99	6		6	HSBC	99.50	0	2
7	Wells Fargo	8.26	7		7	Chase	99.40	1	8
	eBanking Index	8.89			8	Regions Bank	99.30	0	6
8	Sun Trust	9.53	10		9	Citibank	99.00	0	7
9	Citizens Bank	9.62	8		10	National City	98.70	0	10
10	Chase	9.86	9			eBanking Index	98.42	0
11	Bank of America	10.63	11		11	Wells Fargo	98.20	1	3
12	Capital One	11.61	12		12	Wachovia	97.80	2	9
13	National City	13.76	13		13	Capital One	95.10	1	14
14	Citibank	24.05	14		14	Citizens Bank	92.50	6	12