Credit Card Web Transaction Performance Index

Week starting February 22, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.22	1		1	Citibank	100.00	0	4
2	US Bank	7.12	2		1	Diners Club	100.00	0	1
3	Wells Fargo	8.56	3		3	HSBC	99.90	0	1
4	Chase	9.06	4		3	Wells Fargo	99.90	0	5
5	Citibank	11.54	5		5	Capital One	99.80	0	10
	Credit Card Index	12.15			6	American Express	99.60	0	8
6	American Express	12.77	6		7	US Bank	99.30	0	8
7	National City	14.51	7			Credit Card Index	99.28	0
8	Capital One	14.53	8		8	National City	99.10	0	5
9	HSBC	16.74	10		9	Chase	99.00	0	5
10	Discover Card	20.46	11		10	Discover Card	95.50	2	1

E-Banking Web Transaction Performance Index

Week starting February 22, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.70	2		1	Etrade	100.00	0	1
2	PNC	4.80	1		2	HSBC	99.90	0	1
3	Etrade	5.71	5		3	US Bank	99.70	0	10
4	Wachovia	5.89	3		3	Wells Fargo	99.70	0	7
5	HSBC	5.91	4		5	Bank of America	99.60	0	12
6	US Bank	6.90	6		6	Regions Bank	99.50	0	8
7	Wells Fargo	8.33	7		7	Citibank	99.10	0	9
	eBanking Index	8.82			8	Chase	99.00	0	4
8	Citizens Bank	9.31	9		9	Wachovia	98.70	1	5
9	Chase	9.47	8		10	National City	98.60	1	1
10	Sun Trust	9.63	10			eBanking Index	98.48	0
11	Bank of America	10.53	11		11	Sun Trust	97.70	1	5
12	Capital One	11.17	12		12	Citizens Bank	96.80	0	13
13	National City	13.66	13		13	PNC	96.00	2	14
14	Citibank	23.84	14		14	Capital One	94.10	0	11