Credit Card Web Transaction Performance Index

Week starting February 15, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.28	1		1	Diners Club	100.00	0	1
2	US Bank	6.89	2		1	Discover Card	100.00	0	10
3	Wells Fargo	8.64	3		1	HSBC	100.00	0	9
4	Chase	9.00	4		4	Citibank	99.90	0	1
5	Citibank	11.40	5		5	Chase	99.70	0	11
	Credit Card Index	13.02			5	National City	99.70	0	1
6	American Express	13.02	6		5	Wells Fargo	99.70	0	1
7	National City	13.99	7		8	American Express	99.50	0	1
8	Capital One	14.60	9		8	US Bank	99.50	0	6
9	Bank of America	15.16	8			Credit Card Index	99.45	0
10	HSBC	17.62	10		10	Capital One	98.30	0	7
11	Discover Card	22.55	11		11	Bank of America	97.30	2	8

E-Banking Web Transaction Performance Index

Week starting February 15, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.57	1		1	Etrade	100.00	0	1
2	Regions Bank	4.90	2		1	HSBC	100.00	0	1
3	Wachovia	5.65	3		1	National City	100.00	0	1
4	HSBC	5.89	4		4	Chase	99.70	0	9
5	Etrade	5.98	5		5	Sun Trust	99.60	0	7
6	US Bank	6.83	6		5	Wachovia	99.60	0	5
7	Wells Fargo	8.36	7		7	Wells Fargo	99.20	0	6
	eBanking Index	8.80			8	Regions Bank	99.10	0	11
8	Chase	9.23	8		9	Citibank	98.60	0	10
9	Citizens Bank	9.57	9		10	US Bank	97.70	0	14
10	Sun Trust	10.55	10			eBanking Index	97.41	0
11	Bank of America	11.37	12		11	Capital One	96.80	1	13
12	Capital One	11.44	11		12	Bank of America	96.70	2	7
13	National City	13.57	13		13	Citizens Bank	91.70	8	12
14	Citibank	23.65	14		14	PNC	73.60	11	1