Credit Card Web Transaction Performance Index

Week starting February 8, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.24	1		1	American Express	100.00	0	5
2	US Bank	7.36			1	Citibank	100.00	0	1
3	Wells Fargo	8.45	2		1	Diners Club	100.00	0	1
4	Chase	8.88	3		1	National City	100.00	0	3
5	Citibank	11.67	4		1	Wells Fargo	100.00	0	5
	Credit Card Index	13.15			6	US Bank	99.30	0
6	American Express	13.15	5			Credit Card Index	99.21	0
7	National City	13.93	6		7	Capital One	99.20	0	7
8	Bank of America	14.05	8		8	Bank of America	99.00	0	10
9	Capital One	14.46	7		9	HSBC	98.90	0	9
10	HSBC	16.53	9		10	Discover Card	97.60	0	8
11	Discover Card	19.43	10		11	Chase	97.40	1	3

E-Banking Web Transaction Performance Index

Week starting February 8, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.69	1		1	Etrade	100.00	0	1
2	Regions Bank	4.78	2		1	HSBC	100.00	0	3
3	Wachovia	5.71	5		1	National City	100.00	0	1
4	HSBC	5.81	4		1	PNC	100.00	0	14
5	Etrade	6.13	3		5	Wachovia	99.50	0	8
6	US Bank	7.17	6		6	Wells Fargo	99.20	0	4
7	Wells Fargo	8.34	7		7	Bank of America	99.00	0	4
	eBanking Index	8.82			7	Sun Trust	99.00	1	4
8	Chase	9.29	8		9	Chase	98.90	0	7
9	Citizens Bank	9.36	9		10	Citibank	98.70	0	10
10	Sun Trust	9.96	10			eBanking Index	98.68	0
11	Capital One	11.05	11		11	Regions Bank	98.40	0	11
12	Bank of America	11.41	12		12	Citizens Bank	97.90	0	9
13	National City	13.59	13		13	Capital One	97.10	0	13
14	Citibank	23.38	14		14	US Bank	94.40	1	12