Credit Card Web Transaction Performance Index

Week starting February 1, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.40	1		1	Citibank	100.00	0	9
2	Wells Fargo	8.51	3		1	Diners Club	100.00	0	1
3	Chase	9.38	4		3	Chase	99.90	0	5
4	Citibank	11.02	5		3	National City	99.90	0	3
5	American Express	13.25	6		5	American Express	99.60	0	11
	Credit Card Index	13.62			5	Wells Fargo	99.60	0	3
6	National City	14.00	7			Credit Card Index	99.54	0
7	Capital One	15.17	8		7	Capital One	99.50	0	6
8	Bank of America	15.36	9		8	Discover Card	99.40	0	7
9	HSBC	16.97	10		9	HSBC	98.80	0	7
10	Discover Card	20.58	11		10	Bank of America	98.70	0	10

E-Banking Web Transaction Performance Index

Week starting February 1, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.77	1		1	Etrade	100.00	0	2
2	Regions Bank	4.97	1		1	National City	100.00	0	4
3	Etrade	5.82	3		3	HSBC	99.70	0	4
4	HSBC	5.86	5		4	Bank of America	99.50	0	14
5	Wachovia	6.04	4		4	Sun Trust	99.50	1	8
6	US Bank	7.44	6		4	Wells Fargo	99.50	0	2
7	Wells Fargo	8.18	7		7	Chase	99.20	0	7
	eBanking Index	8.76			8	Wachovia	98.70	1	1
8	Chase	9.33	10			eBanking Index	98.44	0
9	Citizens Bank	9.44	8		9	Citizens Bank	98.40	0	13
10	Sun Trust	9.59	9		10	Citibank	98.30	0	9
11	Capital One	11.11	11		11	Regions Bank	98.20	0	10
12	Bank of America	12.91	13		12	US Bank	96.70	1	11
13	National City	13.62	12		13	Capital One	96.40	0	12
14	Citibank	23.62	14		14	PNC	86.50	10	4