Credit Card Web Transaction Performance Index

Week starting January 25, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.88	1		1	Diners Club	100.00	0	1
2	US Bank	7.72	2		1	US Bank	100.00	0	3
3	Wells Fargo	8.83	3		3	National City	99.90	0	6
4	Chase	9.54	4		3	Wells Fargo	99.90	0	3
5	Citibank	10.97	5		5	Chase	99.70	0	8
	Credit Card Index	13.03			6	Capital One	99.20	0	9
6	American Express	13.03	6		7	Discover Card	98.90	0	6
7	National City	13.89	7		7	HSBC	98.90	0	3
8	Capital One	15.08	8		9	Citibank	98.40	2	2
9	Bank of America	16.24	9			Credit Card Index	98.14	0
10	HSBC	18.60	10		10	Bank of America	92.70	7	10
11	Discover Card	21.30	11		11	American Express	92.60	6	11

E-Banking Web Transaction Performance Index

Week starting January 25, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.83	1		1	Wachovia	100.00	0	12
1	Regions Bank	4.83	2		2	Etrade	99.90	0
3	Etrade	5.36			2	Wells Fargo	99.90	0	5
4	Wachovia	5.79	4		4	HSBC	99.70	0	1
5	HSBC	6.08	3		4	National City	99.70	0	10
6	US Bank	7.53	6		4	PNC	99.70	0	1
7	Wells Fargo	8.53	5		7	Chase	99.40	0	4
	eBanking Index	8.81			8	Sun Trust	99.30	1	1
8	Citizens Bank	9.08	8		9	Citibank	99.10	0	7
9	Sun Trust	9.61	7		10	Regions Bank	98.90	1	5
10	Chase	9.70	9			eBanking Index	98.36	0
11	Capital One	11.26	10		11	US Bank	97.40	0	10
12	National City	14.02	11		12	Capital One	96.30	1	13
13	Bank of America	14.25	12		13	Citizens Bank	95.20	4	9
14	Citibank	23.58	13		14	Bank of America	93.30	7	8