Credit Card Web Transaction Performance Index

Week starting January 18, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.84	1		1	Diners Club	100.00	0	1
2	US Bank	8.37	4		2	Citibank	99.90	0	1
3	Wells Fargo	8.44	2		3	HSBC	99.70	0	7
4	Chase	9.43	3		3	US Bank	99.70	0	8
5	Citibank	10.95	5		3	Wells Fargo	99.70	0	1
	Credit Card Index	13.47			6	Discover Card	99.40	1	10
6	American Express	13.47	6		6	National City	99.40	0	5
7	National City	14.18	7			Credit Card Index	99.01	0
8	Capital One	14.91	8		8	Chase	98.90	0	11
9	Bank of America	15.83	9		9	Capital One	98.70	0	5
10	HSBC	17.36	10		10	Bank of America	97.10	2	8
11	Discover Card	20.28	11		11	American Express	96.60	2	4

E-Banking Web Transaction Performance Index

Week starting January 18, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	PNC	4.72	3		1	HSBC	100.00	0	4
2	Regions Bank	4.75	1		1	PNC	100.00	0	13
3	HSBC	5.89	4		1	Sun Trust	100.00	0	1
4	Wachovia	6.04	5		4	Chase	99.80	0	9
5	Wells Fargo	8.08	6		5	Regions Bank	99.50	0	12
6	US Bank	8.23	9		5	Wells Fargo	99.50	0	6
	eBanking Index	8.69			7	Citibank	99.20	0	8
7	Sun Trust	8.69	7		8	Bank of America	99.10	1	6
8	Citizens Bank	9.05	8			eBanking Index	98.98	0
9	Chase	9.79	10		9	Citizens Bank	98.70	0	9
10	Capital One	10.95			10	National City	98.50	1	4
11	National City	13.49	11		10	US Bank	98.50	0	11
12	Bank of America	14.78	12		12	Wachovia	97.90	3	1
13	Citibank	17.11	13		13	Capital One	96.70	0