| Week starting January 11, 2010
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Diners Club |
4.08 |
1 |
|
1 |
Citibank |
100.00 |
0 |
6 |
| 2 |
Wells Fargo |
8.48 |
2 |
|
1 |
Diners Club |
100.00 |
0 |
1 |
| 3 |
Chase |
9.18 |
3 |
|
1 |
Wells Fargo |
100.00 |
0 |
2 |
| 4 |
US Bank |
9.71 |
4 |
|
4 |
American Express |
99.90 |
0 |
5 |
| 5 |
Citibank |
11.01 |
5 |
|
5 |
Capital One |
99.50 |
0 |
11 |
| |
Credit Card Index |
12.98 |
|
| 5 |
National City |
99.50 |
0 |
8 |
| 6 |
American Express |
12.98 |
6 |
|
7 |
HSBC |
99.40 |
0 |
9 |
| 7 |
National City |
14.09 |
7 |
|
|
Credit Card Index |
99.40 |
0 |
|
| 8 |
Capital One |
14.36 |
8 |
|
8 |
Bank of America |
99.20 |
0 |
10 |
| 9 |
Bank of America |
15.92 |
9 |
|
8 |
US Bank |
99.20 |
0 |
3 |
| 10 |
HSBC |
16.55 |
10 |
|
10 |
Discover Card |
98.60 |
0 |
3 |
| 11 |
Discover Card |
20.13 |
11 |
|
11 |
Chase |
98.20 |
1 |
7 |
Credit Card Web Transaction Performance
Index
E-Banking Web Transaction Performance Index
| Week starting January 11, 2010
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Regions Bank |
4.80 |
1 |
|
1 |
Etrade |
100.00 |
0 |
4 |
| 2 |
Etrade |
5.27 |
2 |
|
1 |
Sun Trust |
100.00 |
0 |
5 |
| 3 |
PNC |
5.75 |
5 |
|
1 |
Wachovia |
100.00 |
0 |
2 |
| 4 |
HSBC |
5.76 |
3 |
|
4 |
HSBC |
99.90 |
0 |
7 |
| 5 |
Wachovia |
6.04 |
4 |
|
4 |
National City |
99.90 |
0 |
1 |
| 6 |
Wells Fargo |
8.19 |
6 |
|
6 |
Bank of America |
99.60 |
0 |
9 |
| |
eBanking Index |
8.92 |
|
| 6 |
Wells Fargo |
99.60 |
0 |
2 |
| 7 |
Sun Trust |
8.92 |
7 |
|
8 |
Citibank |
99.20 |
0 |
9 |
| 8 |
Citizens Bank |
9.04 |
10 |
|
|
eBanking Index |
99.10 |
0 |
|
| 9 |
US Bank |
9.17 |
8 |
|
9 |
Chase |
98.50 |
1 |
8 |
| 10 |
Chase |
9.49 |
9 |
|
9 |
Citizens Bank |
98.50 |
0 |
13 |
| 11 |
National City |
13.49 |
12 |
|
11 |
US Bank |
97.60 |
0 |
12 |
| 12 |
Bank of America |
14.62 |
13 |
|
12 |
Regions Bank |
97.30 |
0 |
11 |
| 13 |
Citibank |
17.13 |
14 |
|
13 |
PNC |
97.00 |
2 |
5
|