Credit Card Web Transaction Performance Index

Week starting January 4, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	3.97	1		1	Diners Club	100.00	0	11
2	Wells Fargo	8.45	2		2	Wells Fargo	99.90	0	5
3	Chase	9.27	4		3	Discover Card	99.60	0	8
4	US Bank	9.69	3		3	US Bank	99.60	0	6
5	Citibank	11.94	5		5	American Express	99.50	0	1
	Credit Card Index	13.25			6	Citibank	99.40	0	1
6	American Express	13.25	6		7	Chase	99.20	0	4
7	National City	14.33	7		8	National City	99.10	1	1
8	Capital One	14.93	8			Credit Card Index	99.10	0
9	Bank of America	16.48	9		9	HSBC	98.70	0	9
10	HSBC	17.23	10		10	Bank of America	97.50	1	6
11	Discover Card	20.91	11		11	Capital One	96.70	3	10

E-Banking Web Transaction Performance Index

Week starting January 4, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.74	1		1	National City	100.00	0	3
2	Etrade	5.16			2	Wachovia	99.90	0	4
3	HSBC	5.85	3		2	Wells Fargo	99.90	0	1
4	Wachovia	5.94	2		4	Etrade	99.80	0
5	PNC	5.99	4		5	PNC	99.70	0	4
6	Wells Fargo	8.05	5		5	Sun Trust	99.70	0	9
7	Sun Trust	8.98	6		7	HSBC	99.60	0	1
	eBanking Index	9.06			8	Chase	99.50	0	10
8	US Bank	9.14	7		9	Bank of America	99.40	0	4
9	Chase	9.68	8		9	Citibank	99.40	0	8
10	Citizens Bank	10.27	9		11	Regions Bank	98.90	0	4
11	Capital One	11.48	10			eBanking Index	98.78	0
12	National City	13.53	11		12	US Bank	98.10	1	11
13	Bank of America	14.77	12		13	Citizens Bank	95.30	5	13
14	Citibank	17.16	13		14	Capital One	94.40	0	12