Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.

The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.

The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.

Credit Card Web Transaction Performance Index

Week starting July 5, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Diners Club	4.26	1		1	US Bank Credit Card	100.00	0	1
2	US Bank Credit Card	5.36	2		2	HSBC	99.90	0	3
3	Chase	8.53	4		2	Wells Fargo	99.90	0	3
4	Barclay Card	9.01	3		4	American Express	99.70	0	8
5	Wells Fargo	9.03	5		4	Chase	99.70	0	5
6	American Express	11.69	6		4	Discover	99.70	0	1
	Credit Card Index	12.06			7	Citibank	99.50	1	7
7	Citibank	12.43	8		7	National City	99.50	0	5
8	National City	14.22	7			Credit Card Index	99.43	0
9	Bank of America	14.87	9		9	Barclay Card	99.40	0	9
10	Capital One	17.06	10		10	Capital One	99.20	1	12
11	HSBC	18.36	11		11	Diners Club	99.10	0	10
12	Discover	18.60	12		12	Bank of America	97.50	2	10

E-Banking Web Transaction Performance Index

Week starting July 5, 2010
Rank by Speed (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Outage Hours	Rank Last Week
1	Regions Bank	4.57	1		1	Bank of America	100.00	0	7
2	TD Bank	4.79	2		1	Citibank	100.00	0	5
3	PNC	4.83	3		1	PNC	100.00	0	7
4	US Bank	5.26	4		4	TD Bank	99.90	0	14
5	Etrade	5.93	5		5	Etrade	99.80	0	3
6	Wachovia	6.07	6		5	US Bank	99.80	0	1
7	HSBC	6.44	7		7	HSBC	99.70	0	1
	eBanking Index	6.83			8	Chase	99.10	0	12
8	Chase	7.21	8		9	Wachovia	98.90	1	3
9	Wells Fargo	8.64	9		9	Wells Fargo	98.90	0	9
10	Citizens Bank	9.03	10			eBanking Index	98.81	0
11	Sun Trust	10.05	11		11	Regions Bank	98.80	0	11
12	Bank of America	11.21	12		12	Capital One	96.60	1	5
13	Capital One	13.24	13		13	Sun Trust	96.20	3	10
14	Citibank	15.69	14		14	Citizens Bank	95.90	3	13

Data for these indexes is supplied each week by Keynote Systems Inc., San Mateo, Calif.

Sites from these lists may be removed from weekly published results due to insufficient data points for a particular week. Removed sites will be listed below the rankings each week.

For more information on all Keynote indexes, click here

For a description of the methodology behind Keynote's indexes, click here

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