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Web Transaction Performance Indexes
Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.
The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.
The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.
Creditcard Index
| Week starting January 25, 2010
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
Diners Club |
3.88 |
1 |
|
1 |
Diners Club |
100.00 |
0 |
1 |
| 2 |
US Bank |
7.72 |
2 |
|
1 |
US Bank |
100.00 |
0 |
3 |
| 3 |
Wells Fargo |
8.83 |
3 |
|
3 |
National City |
99.90 |
0 |
6 |
| 4 |
Chase |
9.54 |
4 |
|
3 |
Wells Fargo |
99.90 |
0 |
3 |
| 5 |
Citibank |
10.97 |
5 |
|
5 |
Chase |
99.70 |
0 |
8 |
| |
Credit Card Index |
13.03 |
|
| 6 |
Capital One |
99.20 |
0 |
9 |
| 6 |
American Express |
13.03 |
6 |
|
7 |
Discover Card |
98.90 |
0 |
6 |
| 7 |
National City |
13.89 |
7 |
|
7 |
HSBC |
98.90 |
0 |
3 |
| 8 |
Capital One |
15.08 |
8 |
|
9 |
Citibank |
98.40 |
2 |
2 |
| 9 |
Bank of America |
16.24 |
9 |
|
|
Credit Card Index |
98.14 |
0 |
|
| 10 |
HSBC |
18.60 |
10 |
|
10 |
Bank of America |
92.70 |
7 |
10 |
| 11 |
Discover Card |
21.30 |
11 |
|
11 |
American Express |
92.60 |
6
|
11
| Credit Card Web
Transaction Performance Index
E-Banking Web Transaction Performance
Index
| Week starting January 25, 2010
|
| Rank by Speed (seconds) |
|
Rank by Success Rate
(percentage) |
| Rank |
Target |
Response Time (seconds) |
Rank Last Week |
|
Rank |
Target |
Success rate (%) |
Outage Hours |
Rank Last Week |
| 1 |
PNC |
4.83 |
1 |
|
1 |
Wachovia |
100.00 |
0 |
12 |
| 1 |
Regions Bank |
4.83 |
2 |
|
2 |
Etrade |
99.90 |
0 |
|
| 3 |
Etrade |
5.36 |
|
|
2 |
Wells Fargo |
99.90 |
0 |
5 |
| 4 |
Wachovia |
5.79 |
4 |
|
4 |
HSBC |
99.70 |
0 |
1 |
| 5 |
HSBC |
6.08 |
3 |
|
4 |
National City |
99.70 |
0 |
10 |
| 6 |
US Bank |
7.53 |
6 |
|
4 |
PNC |
99.70 |
0 |
1 |
| 7 |
Wells Fargo |
8.53 |
5 |
|
7 |
Chase |
99.40 |
0 |
4 |
| |
eBanking Index |
8.81 |
|
| 8 |
Sun Trust |
99.30 |
1 |
1 |
| 8 |
Citizens Bank |
9.08 |
8 |
|
9 |
Citibank |
99.10 |
0 |
7 |
| 9 |
Sun Trust |
9.61 |
7 |
|
10 |
Regions Bank |
98.90 |
1 |
5 |
| 10 |
Chase |
9.70 |
9 |
|
|
eBanking Index |
98.36 |
0 |
|
| 11 |
Capital One |
11.26 |
10 |
|
11 |
US Bank |
97.40 |
0 |
10 |
| 12 |
National City |
14.02 |
11 |
|
12 |
Capital One |
96.30 |
1 |
13 |
| 13 |
Bank of America |
14.25 |
12 |
|
13 |
Citizens Bank |
95.20 |
4 |
9 |
| 14 |
Citibank |
23.58 |
13 |
|
14 |
Bank of America |
93.30 |
7 |
8
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Data for these indexes is supplied each week by Keynote Systems Inc., San Mateo, Calif.
Sites from these lists may be removed from weekly published results due to insufficient data points for a particular week. Removed sites will be listed below the rankings each week.
For more information on all Keynote indexes, click here
For a description of the methodology behind Keynote's indexes, click here
Archive
January 18, 2010
January 11, 2010
January 4, 2010
December 28, 2009
December 21, 2009
December 14, 2009
December 7, 2009
November 30, 2009
November 23, 2009
November 16, 2009
November 9, 2009
November 2, 2009
October 26, 2009
October 19, 2009
October 12, 2009
October 5, 2009
September 28, 2009
September 21, 2009
September 14, 2009
September 7, 2009
August 31, 2009
August 24, 2009
August 17, 2009
August 10, 2009
August 3, 2009
July 27, 2009
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